Crisis Management


SKU: GS2714 Categories: ,

Crisis Management

Our Crisis Management training materials provides you with a fully-customizable package of courseware content for delivery to your employees and/or students. Everything you need to run the course is included, just add trainer!


All courseware print licences are perpetual – buy once and use forever!

  • Fully customizable. Sold on a site licence basis, you can tailor ALL content to meet specific learning or corporate requirements.
  • Digital download. Content is available to download after purchase.
  • Proven. Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release.
  • Simple… No need to invest in expensive DTP applications – all files are easily editable in any word processor.
  • Print on demand. You only need to print exactly what you need, when you need it.
  • Totally flexible. Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need.
  • Unlimited users. Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever!
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it.
  • No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000. No limits…


Student manual

Fully customisable. May be opened in any word processor and changed to meet your exact needs.

Trainer manual

Fully customisable with additional information for trainers.

Ice breakers and classroom activities

Empty section. Edit page to add content here.

Pre-assignment exercise

Pre-assignment exercise. Fully customisable. Helps to reinforce the delegates understanding of the course contents.

Course outline

Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.

PowerPoint presentations

PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

Sales information sheets

Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.

Additional reading materials

Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

Crisis Management is essential learning for every workplace leader. This course goes over the basics of who needs to be on a crisis management team, how to conduct thorough audits of existing programs, and techniques for identifying risks. Sessions include developing a threat response process, managing incidents , assigning roles to the crisis management team, setting up an emergency operations center, problem solving, and realistic exercises to apply what’s being learned in meaningful ways.

  • Course Overview
  • What is Crisis Management? • Defining Terms • The Crisis Management Team • Creating the Team
  • Training Leaders and Staff • Training Essentials • Conducting Training
  • Conducting the Crisis Audit • Why Audit? • Using a Risk Matrix
  • Performing a Risk Level Analysis • The Four Categories • Case Studies
  • Developing a Response Process • Pre-Assignment Review • Crisis Response Process
  • Consulting with the Experts
  • Incident Management Techniques • Case Study • Responding to Incidents • Documenting Incidents • Investigating Incidents
  • Working through the Issues • Model Overview • Phase One • Phase Two • Phase Three • Types of Decisions
  • Establishing an Emergency Operations Center • EOC Considerations • Who is In Charge?
  • Building Business Continuity and Recovery • Creating Continuity • Essential Crisis Plan Elements
  • Walliallia • Background • Exercise One: Gas Line Explosion at Water Plant • Exercise Two: How are you Feeling? • Exercise Three: The Last Question
  • Recovering and Moving On • Initial Adjustments • Working Things Out
  • Personal Action Plan
  • Recommended Reading List
  • Course Evaluation