Facilitation Skills


SKU: GS2803 Categories: ,

Facilitation Skills

Our Facilitation Skills training materials provides you with a fully-customizable package of courseware content for delivery to your employees and/or students. Everything you need to run the course is included, just add trainer!


All courseware print licences are perpetual – buy once and use forever!

  • Fully customizable. Sold on a site licence basis, you can tailor ALL content to meet specific learning or corporate requirements.
  • Digital download. Content is available to download after purchase.
  • Proven. Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release.
  • Simple… No need to invest in expensive DTP applications – all files are easily editable in any word processor.
  • Print on demand. You only need to print exactly what you need, when you need it.
  • Totally flexible. Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need.
  • Unlimited users. Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever!
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it.
  • No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000. No limits…


Student manual

Fully customisable. May be opened in any word processor and changed to meet your exact needs.

Trainer manual

Fully customisable with additional information for trainers.

Ice breakers and classroom activities

Empty section. Edit page to add content here.

Pre-assignment exercise

Pre-assignment exercise. Fully customisable. Helps to reinforce the delegates understanding of the course contents.

Course outline

Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.

PowerPoint presentations

PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

Sales information sheets

Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.

Additional reading materials

Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.


  • Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
  • Definitions Participants will explore the differences between instruction, facilitation, and management in small and large groups.
  • What is a Facilitator? Through a lecture, participants will learn about the history of facilitation, some key skills, the levels of facilitation, and the facilitation process.
  • Types of Groups Facilitators must work with all types of groups. In this session, participants will discuss two common types (participatory and conventional) of groups in a small group setting.
  • Content and Process It is very important for facilitators to understand the differences between content and process, as they have a different role in each element. These concepts will be explored in a large group discussion.
  • Group Norms During this session, participants will learn about team norms and set some for themselves to guide the rest of the workshop.
  • Types of Thinking This session will explore divergent thinking, convergent thinking, the groan zone, and multi-voting tools through a lecture and a large group exercise.
  • Controversial Issues Facilitators are often asked for their help when a group has a controversial issue to deal with. In this session we will learn about a tool that can help participants facilitate these types of issues: the gradient of agreement.
  • Communication Skills A key part of the facilitator’s toolbox is communication skills. We will discuss how to ask good questions, how to actively listen, how to use non-verbal messages, and how to listen for common ground.
  • Common Facilitation Techniques We will spend several hours looking at twenty techniques that facilitators often use. First we will explore these techniques through lecture, and then participants will role play the techniques in front of the large group.
  • Effective Feedback Giving and receiving feedback is an important part of facilitation. We will look at both elements during this session.
  • Facilitating an Open Discussion During this session, we will look at some facilitation techniques that the facilitator can use to ensure everyone in the group gets a chance to speak.
  • Managing Divergent Perspectives Usually, if a lot of people are taking part in a discussion, there are a lot of differing perspectives on the issues. The facilitator’s challenge is to help people value one another’s contributions. Through a lecture and a case study, this session will look at some ways that the facilitator can do this.
  • The Language of Facilitation This session will look at four language techniques that facilitators commonly use.
  • City Council Participants will apply the knowledge learned so far to a case study.
  • Agendas Agendas can be a great tool for facilitating meetings. We will look at how to develop an agenda and we will develop a sample agenda.
  • Dealing with Difficult Dynamics Participants will work in small groups to complete a mix-and-match exercise on difficult people and how to manage them.
  • Interventions This session will look at some techniques facilitators can use to intervene. Participants will have an opportunity to practice these interventions in a role play.
  • Sustainable Agreements As a facilitator, you want to make sure that all points of view have been considered, so that when an agreement is reached, it is one that everyone is happy with. During this session we will look at the components of a sustainable agreement.
  • Stages of Team Development This session will explore Tuckman and Jensen’s four stage model of team development: forming, storming, norming, and performing. We will also look at some ways that a facilitator can help groups move through these stages.
  • Analysis Tools SWOT analysis and force field analysis can help the group analyze internal or external problems. We will take a brief look at how to use both tools.
  • Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan