Microsoft Outlook 2010


SKU: GC1703 Categories: ,

Microsoft Outlook 2010

Our Microsoft Outlook 2010 training materials provides you with a fully-customizable package of courseware content for delivering Microsoft Office training to your employees and/or students. Everything you need to run the course is included, just add trainer!


All courseware print licences are perpetual – buy once and use forever!

  • Complete. Includes content at Foundation, Intermediate and Advanced levels.
  • Fully customizable. Sold on a site licence basis, you can tailor ALL content to meet specific learning or corporate requirements.
  • Digital download. Content is available to download after purchase.
  • Proven. Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release.
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  • Print on demand. You only need to print exactly what you need, when you need it.
  • Totally flexible. Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need.
  • Unlimited users. Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever!
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it.
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Student manual

Fully customisable. May be opened in any word processor and changed to meet your exact needs.

Student workbook

Fully customisable. Additional book includes series of practical tasks and review questions.

Student workbook exercises

Sample exercises to accompany the student workbook.

Trainer manual

Fully customisable with additional information for trainers.

Timetable and lesson plans

Detailed timetable and plans ensure you deliver the best possible course

PowerPoint presentations

PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

Course contents: Foundation

  • Getting Started • What is Microsoft Office Outlook 2010? • What’s New in Microsoft Office Outlook 2010? • Starting Outlook • The Outlook Interface • About the Notification Icon • Closing Outlook
  • Receiving E-Mail • Types of E-mail Accounts • Setting up an E-Mail Account • Modifying E-Mail Account Settings • Sending and Receiving E-Mail
  • Working with E-Mail Messages • About Outlook Folders • Opening Messages • Editing Messages • Deleting Messages
  • Printing E-Mail Messages • Print Commands • Choosing Print Options • Choosing a Print Preview View • Navigating Through Print Preview
  • Getting Help in Outlook • Opening Help • Using the Help Screen • The Help Toolbar • Searching for Help • Using the Table of Contents • Getting Help in a Dialog Box
  • Understanding and Customizing the Outlook Interface • Using the File Menu (Backstage View) • Using the Status Bar • Using the Mini Toolbar • Using Dialog Boxes • Using Right-Click Menus • Keyboard Shortcuts
  • Using the Outlook Panes • Using Outlook Today • Using the Navigation Pane • Using the Reading Pane • Using the To-Do Bar
  • The Quick Access Toolbar • Using the Quick Access Toolbar • Adding and Removing Buttons • Moving the Quick Access Toolbar • Customizing the Toolbar
  • Tabs and Groups • About Tabs • About Groups • About Option Buttons • Minimizing the Tab
  • Customizing the Ribbon • Getting Started • Adding or Removing Tabs • Arranging Tabs and Groups • Creating New Tabs and Groups • Customizing Group Commands • Resetting all Customizations
  • The Home Tab • New Commands • Delete Commands • Respond Commands • Quick Steps Commands • Move Commands • Tags Commands • Find Commands
  • The Send/Receive Tab • Send & Receive Commands • Download Commands • Server Commands • Preferences Commands
  • The Folder Tab • New Commands • Actions Commands • Clean Up Commands • Favorites Commands • Properties Commands
  • The View Tab • Current View Commands • Conversations Commands • Arrangement Commands • Layout Commands • People Pane Commands • Window Commands
  • Understanding Tab Setup • About Tabs in Outlook Items • The Message Tab • The Options Tab • The Appointment Tab • The Meeting Tab • The Contact Tab • The Task Tab
  • The Insert Tab • Include Commands • Tables Commands • Illustrations Commands • Links Commands • Text Commands • Symbols Commands
  • The Format Text Tab • Clipboard Commands • Font Commands • Paragraph Commands • Styles Commands • Editing Commands
  • The Review Tab • Proofing Commands • Language Commands
  • Composing E-Mail • Creating a New Message • Adding Recipients • Typing a Subject Line • Creating Your Message
  • Answering Mail • Replying to Messages • Forwarding Messages • Opening and Saving Attachments • Using the Attachment Previewer
  • Doing More with E-Mail • Adding Attachments • Creating Hyperlinks • Attaching Outlook Items • Using Themes
  • Viewing E-mail • Choosing a View • Arranging and Grouping Messages • Understanding Conversations • Sorting E-Mail • Filtering E-Mail • About AutoPreview
  • Using the Drafts Folder • Opening the Drafts Folder • Saving a Message as a Draft • Opening and Editing a Draft • Sending a Draft • Deleting a Draft
  • The Calendar • Opening the Calendar • Understanding the Home tab • Understanding the Calendar Tools Tab • Creating and Editing Appointments • Using the Daily Task List • Using the Calendar Navigation Pane • Customizing Calendar Views
  • The Contacts Folder • Opening the Contacts Folder • Understanding the Home Tab • Creating a New Contact • Editing Contacts • Using the Contacts Navigation Pane • Customizing Contacts Views
  • The Tasks Folder • Opening the Tasks Folder • Understanding the Home Tab • Creating a New Task • Editing a Task • Using the Tasks Navigation Pane • Customizing Tasks Views
  • The Notes Folder • Opening the Notes Folder • Understanding the Home Tab • Creating a New Note • Editing a Note • Using the Notes Navigation Pane • Customizing Notes Views
  • The Journal Folder • Setting Journal Options • Opening the Journal Folder • Understanding the Home Tab • Creating a New Journal Entry • Editing a Journal Entry • Customizing Journal Views
  • Case Study
  • Review Questions

Course contents: Intermediate

  • Managing Folders • Creating Folders • Renaming Folders • Moving Folders • Deleting Folders • Moving Messages to Folders
  • Using the Favorites List • Adding Folders to the Favorites List • Reordering Favorite Folders • Removing a Folder from Favorites • Expanding and Collapsing the Favorites List • Enabling and Disabling the Favorites List
  • Using Search Folders • Creating Default Search Folders • Creating Custom Search Folders • Using Search Folders • Modifying Search Folders
  • Searching in Outlook • Using the Search Box • About the Search Tools Tab • Setting Search Options • Searching for Contacts • Filtering E-mail
  • Using Rules and Cleanup Tools • Creating a Simple Rule • Modifying Rules • Using the Rules and Alerts Wizard • Marking a Message for Follow-Up • Cleaning up a Folder
  • Using Quick Steps • Using Quick Steps • Creating Quick Steps • Managing Quick Steps • Resetting Quick Steps
  • Configuring Categories • Setting up Categories • Assigning a Category to an Item • About Quick Click • Clearing a Category • Upgrading Categories • Using Categories in a View • Creating Category Search Folders
  • Managing Junk Mail • Using the Junk E-Mail Filter • Receiving Junk Mail • About the Phishing Filter • About Automatic Downloads • Applying Blocked and Safe Senders Lists
  • Basic Text Tools • Cutting, Copying, and Pasting Text • Using the Office Clipboard • Using Find and Replace • Checking Your Spelling
  • Formatting Text • Changing the Font Face, Size, and Color • Applying Text Effects • Highlighting Text • Changing Text’s Case • Using the Font Dialog • Clearing Formatting
  • Advanced Text Effects • Using the Format Painter • Applying a Quick Style • Changing the Style Set • Using Themes • Understanding Mail Formats
  • Formatting Paragraphs • Indenting a Paragraph • Changing Paragraph Spacing • Creating a Bulleted, Numbered, or Multilevel List • Adding Borders and Shading • Using the Borders and Shading Dialog
  • Adding Word Elements, Part One • Adding Tables • Adding Pictures and ClipArt • Adding Screenshots • Adding Shapes
  • Adding Word Elements, Part Two • Adding Text Boxes • Adding WordArt • Adding SmartArt • Adding Charts
  • E-Mail Accounts Overview • Overview of E-mail Account Types • Setting up a POP3, IMAP, or HTTP E-mail Account • Using Your Mailbox • Understanding the Send/Receive Tab • Setting Send/Receive Options
  • Configuring SMS Accounts • Setting up a Mobile Service Account • Viewing Text Messages • Creating a Text Message • Removing the Account
  • RSS • Setting up an RSS Feed in Outlook • Setting up an RSS Feed with Internet Explorer • Reading and Managing Feed Items • Sharing a Feed with a Friend • Removing an RSS Feed • Getting Help with RSS Feeds
  • About Microsoft Exchange Server • Understanding Microsoft Exchange Server • Setting up an Exchange Mailbox • How an Exchange Mailbox Works • Supported Versions of Exchange Server with Outlook 2010
  • Managing Your Mailbox • Setting Permissions on Your Mailbox • Configuring Delegate Access • Viewing Another User’s Mailbox • Setting up the Out of Office Assistant • Using the Global Address Book
  • Managing Tasks and E-mail Messages • Recovering Deleted Items • Recalling Messages • Sending a Task Sharing Request • Responding to a Task Sharing Request • Viewing Another User’s Tasks
  • Managing Your Calendar • Sharing a Calendar • Responding to a Calendar Sharing Request • Viewing Another User’s Calendar • Using Schedule View
  • Scheduling Meetings with Exchange Server • Scheduling a Meeting • Using the Scheduling Assistant • Responding to a Meeting Request • Tracking Responses • Adding and Removing Attendees • Contacting Attendees • Cancelling a Meeting
  • Case Study
  • Review Questions

Course contents: Advanced

  • Attaching Outlook Elements to an E-mail • Attaching a File • Adding a Calendar • Adding a Business Card • Adding Other Outlook Items • Adding a Signature
  • Using Signatures and Stationery • Creating A Signature • Editing a Signature • Setting Signature Options • Using Signatures • Using Stationery
  • Changing Message Options • Setting Message Priority • Marking a Message for Follow-Up • Showing and Hiding Fields • Working with Multiple E-Mail Accounts • Requesting Delivery and Read Receipts
  • Setting Advanced Message Options • Adding Voting Options • Changing the Reply-To Address • Delaying Delivery • Saving Your Message outside Sent Items
  • Using the Outlook Options Dialog • Changing Mail Options • Changing Mobile Options • Changing Application Options (Advanced tab)
  • Advanced Calendar Options • Using the Time Zone Feature • Creating Recurring Appointments • Setting Calendar Options • Adding Holidays to Your Calendar • Room Finder? • Calendar Groups? • Contact Attendees?
  • Advanced Task Options • Creating Recurring Tasks • Assigning Tasks • Sending a Status Report • Marking a Task as Private • Changing Task Options
  • Advanced Contact Management Options • Showing Additional Fields • Marking a Contact as Private • Using the Communicate Group • Creating a New Contact Group • Editing Contact Groups
  • Advanced View Options • Creating a View • Adding Fields • Managing Views • Applying a View to Other Folders
  • Using Public Folders • What is a Public Folder? • Viewing Public Folders • Posting to a Public Folder • Creating a Public Folder
  • Linking Items • Linking Files • Linking Outlook Items • Linking a Business Card to an Outlook Item • Using the Journal to Link Items
  • Custom Forms • Creating Custom Forms • Publishing Custom Forms • Using Custom Forms • Applying Custom Forms to Existing Items • Using the Form Cache
  • Publishing Your Calendar • Publishing Your Calendar • Searching for Calendars Online • Opening another User’s Calendar • Using Overlay Mode • Saving Your Calendar
  • Installing the Social Network Connector • About the Social Network Connector • Installing the Connector • Setting up the Connector • Using the Connector
  • Using the Account Settings Window • Opening the Account Settings Window • Using the E-mail Tab • Using the RSS Feeds Tab • Using the SharePoint Lists Tab • Modifying Published Calendars • Modifying Address Books
  • Using Personal Folders • Managing Personal Folders • Creating Personal Folders • Setting a Personal Folders File as Default • Opening and Closing Personal Folders • Setting Personal Folders Properties
  • Managing Personal Folders • Setting AutoArchive Options • Archiving Manually • Mailbox Cleanup • Exporting Information • Importing Information
  • Using Outlook Profiles • Overview of the Mail Icon in the Control Panel • Creating a New Profile • Deleting or Viewing a Profile • Setting Profile Options • Choosing Your Profile
  • The Trust Center, Part 1 • Opening the Trust Center • Identifying Trusted Publishers • Managing Add-Ins • Setting Privacy Options
  • The Trust Center, Part 2 • Setting E-Mail Security Options • Controlling Attachment Handling • Automatic Download Settings • Dealing with Programmatic Access
  • The Outlook Address Book, Part 1 • Opening the Outlook Address Book • Components of the Outlook Address Book • Adding Entries • Editing Entries • Deleting Entries
  • The Outlook Address Book, Part 2 • Searching the Outlook Address Book • Options in the Outlook Address Book • Using the Outlook Address Book to Create Mail
  • Case Study
  • Review Questions