The Professional Supervisor


SKU: GS2307 Categories: ,

The Professional Supervisor

Our Professional Supervisor training materials provides you with a fully-customizable package of courseware content for delivery to your employees and/or students. Everything you need to run the course is included, just add trainer!


All courseware print licences are perpetual – buy once and use forever!

  • Fully customizable. Sold on a site licence basis, you can tailor ALL content to meet specific learning or corporate requirements.
  • Digital download. Content is available to download after purchase.
  • Proven. Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release.
  • Simple… No need to invest in expensive DTP applications – all files are easily editable in any word processor.
  • Print on demand. You only need to print exactly what you need, when you need it.
  • Totally flexible. Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need.
  • Unlimited users. Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever!
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it.
  • No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000. No limits…


Student manual

Fully customisable. May be opened in any word processor and changed to meet your exact needs.

Trainer manual

Fully customisable with additional information for trainers.

Ice breakers and classroom activities

Empty section. Edit page to add content here.

Pre-assignment exercise

Pre-assignment exercise. Fully customisable. Helps to reinforce the delegates understanding of the course contents.

Course outline

Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.

PowerPoint presentations

PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

Sales information sheets

Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.

Additional reading materials

Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

  • Adjusting to Your Role To begin, participants will learn some key strategies for new supervisors. Then, they will discuss ways to ease the transition from employee to supervisor, and how to solve common problems.
  • A Supervisor’s Responsibilities Next, participants will talk about their responsibilities to themselves, their employer, and their employees.
  • Making Plans During this session, participants will learn how to use the urgent-important matrix to plan and prioritize. Participants will also be given a framework for planning.
  • Setting Goals This session will help participants set SMART goals.
  • Leadership Participants will look at different leadership models, including the Direction-Support model.
  • The Situational Leadership Model During this session, participants will learn about Paul Hersey’s situational leadership model.
  • Problem Employees Next, participants will brainstorm ways to deal with four types of employee problems: excessive complaining, laziness, hostility, and over-dependence.
  • Synergy This session will begin looking at teamwork by exploring synergy: when the whole of the team is more than the sum of the parts.
  • Trust Next, participants will discuss why trust is so important in a team environment, and how to build trust.
  • Team Development This session will educate participants about Tuckman and Jensen’s four stages of team development, and how leaders can help teams at each stage.
  • Communication During this session, participants will discuss what communication is, what can be a barrier to communication, how to engage in active listening, and how to ask good questions.
  • The Communication Process This session will give participants a three-step model to use with employees who are agitated in some way (for example, excited, frustrated, or angry).
  • Motivation Next, participants will talk about three approaches to motivation: the carrot, the whip, and the plant.
  • Orientation During this session, participants will rate their company’s orientation and develop ideas for improvement to bring back to their workplace.
  • Training This session will give participants some guidelines for effective training, whether they are the trainer or the trainee.
  • Providing Feedback Giving feedback is one of the most important management tasks, yet many people find it a tricky area. This session will give participants some tools that they can use.
  • Delegation Next, participants will learn about the degrees of delegation and common pitfalls.
  • Dealing with Conflict This session will give participants a six-step model to resolve conflict, and a separate model to resolve problems. Then, concepts from the entire workshop will be practiced in a role play.
  • Discipline To wrap up the workshop, participants will learn about various kinds of discipline and what to do if they have to fire an employee.
  • Workshop Wrap-Up Students will have an opportunity to ask questions and fill out an action plan