Workplace Violence


SKU: GS2705 Categories: ,

Workplace Violence

Our Workplace Violence training materials provides you with a fully-customizable package of courseware content for delivery to your employees and/or students. Everything you need to run the course is included, just add trainer!


All courseware print licences are perpetual – buy once and use forever!

  • Fully customizable. Sold on a site licence basis, you can tailor ALL content to meet specific learning or corporate requirements.
  • Digital download. Content is available to download after purchase.
  • Proven. Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release.
  • Simple… No need to invest in expensive DTP applications – all files are easily editable in any word processor.
  • Print on demand. You only need to print exactly what you need, when you need it.
  • Totally flexible. Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need.
  • Unlimited users. Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever!
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it.
  • No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000. No limits…


Student manual

Fully customisable. May be opened in any word processor and changed to meet your exact needs.

Trainer manual

Fully customisable with additional information for trainers.

Ice breakers and classroom activities

Empty section. Edit page to add content here.

Pre-assignment exercise

Pre-assignment exercise. Fully customisable. Helps to reinforce the delegates understanding of the course contents.

Course outline

Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.

PowerPoint presentations

PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

Sales information sheets

Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.

Additional reading materials

Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.
  • Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
  • What is Workplace Violence? To start the workshop, we will examine what workplace violence is, the cycle of violence, and some warning signs.
  • Understanding the Behavior Wheel During this session, we will look at Albert Bandura’s behavior wheel and we will explore how it applies to violence and anger.
  • The Anger Management Process Dr. Lynn McClure, an anger management specialist, has identified a seven-step process to manage anger (yours or someone else’s). We will examine this process in detail through a lecture and through role play presentations.
  • Communicating Better Communicating effectively can often help prevent people from getting angry. We will explore some key communication skills, including a four-step assertive message, listening skills, questioning skills, and three keys to unlock the best in people.
  • Basic Problem-Solving Tools Being an effective problem solver is another way a person can help prevent anger. Looking at a three-phase problem solving model and a problem solving toolkit. Participants will then apply these skills to a case study and to a personal problem.
  • Other Ways of Managing Anger During this session, participants will discover some ways to manage their own anger, including coping thoughts, strategies to unwind, and relaxation techniques.
  • A Systems Approach How an organization can plan to prevent workplace violence, using Norman Keith’s nine stage plan as a framework.
  • Developing a Policy and Program A properly implemented violence policy and program is crucial to preventing workplace violence. We will look at both the policy and the program in detail.
  • Risk Assessment A risk assessment will help the organization identify possible security and safety concerns. We will look at a five-step plan that any organization can use to assess these risks. Participants will apply this plan to a case study.
  • Hiring Practices During this session, we will discuss some things that you can do at the hiring stage to help prevent workplace violence.
  • Workplace Design The physical environment of the workplace can contribute to, or help prevent, workplace violence. We will explore some of these considerations through a case study.
  • Workplace Practices and Procedures We will look at how training, Human Resources policies, staff management, and security measures can help make your workplace a safer place. Participants will then complete a case study to apply these ideas.
  • Security Systems and Personnel During this session, we will look at some things that a security system can be made up of, including security staff, access restrictions, surveillance cameras, and intercoms. Then, participants will design a security plan for the Acme Widgets Company.
  • Training Programs Training staff in some of the skills that we have learned, such as problem solving or communication, can also help prevent violence. We will learn about an eight-step plan that can help participants identify, plan, and implement training programs.
  • Developing Emergency Response Plans It is crucial that employees know what to do in case of an incident. We will discuss some incidents to be prepared for and we will discuss what an ERP should cover.
  • Program Review Constant review and re-evaluation are necessary to ensure your violence prevention program works. We will look at some components of this review and when it should be performed.
  • Developing a Threat Response Process We will work on developing a plan to respond to a violent threat or incident. We will use a fourteen stage plan developed by Drs. James Turner, Michael Gelles, and Chris Hatcher, as our framework. Participants will take on the role of the threat assessment team. They work on a single case study throughout the day.
  • The Immediate Response To begin the day, we will look at what to do when you are part of a violent incident.
  • Consulting with the Experts Depending on the situation, you may find that you need outside help. This session will discuss who should be brought in, when they should be contacted, and how they should be contacted.
  • Gathering Additional Information Once the basic facts have been gathered and outside experts have been consulted, the threat assessment team should determine what other information is necessary. This session will provide some things that should be considered.
  • Re-Evaluation During this session, we will look at two key processes that will help the threat assessment team determine their next steps.
  • Communication The next step in the threat response process is to establish a communication plan. We will give participants a template and some tips on communicating effectively.
  • Employee Interview Stages seven and eight in the threat response process involve talking to the violent person. We will look at how to plan and interview the person, and then participants will have a chance to role play an interview.
  • Risk Level Analysis At this stage, the threat assessment team will have gathered enough information to determine the severity of the threat or incident. We will look at a five-stage continuum that can help the team decide how to respond to the threat based on the severity level.
  • Review and Options Once the team has identified the severity level, a long term plan can be put into place. During this session, we will look at some options that can be used.
  • Analyzing the Impact Now that the threat has been dealt with, it is time to debrief the affected people. We will look at some people that will likely need follow-up and forms that follow-up can take.
  • Incident Response Checklist During this session, we will look at a checklist developed by Dr. Robert Turner that the threat assessment team can use throughout the threat response process.
  • Process Application To wrap up the day, we will review the case study presented at the beginning of the day and how it moved through the various steps of the threat response process.
  • Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan